Bombardier Reflection

Good morning,

Unfortunately I was unable to attend the presentation from Dynamic Consulting, but I was able to attend via Skype. First of all, I would like to point out that the group presented perfectly and has opened much to decide on for our company. As an experienced consulting firm, they have acknowledged that we would need to improve on  3 out of the 4 key areas. These are Project Management, Knowledge Transfer, and Adoption. The only area that we have been doing well is the Executive Management so far. To point out each improvement that is needed, below will show exactly what is needed for us to have a successful implementation:

Project Management

·         Dedicated project manager

·         Proper resourcing

·         Structured project plan and management

·         Develop of own measurable success criteria

Knowledge Transfer

·         Prerequisite end user skills education plan

·         Training Staffing Plan

·         Training Delivery Plan

·         Curriculum Matrix

·         Training Budget

Adoption

·         Conduct phased-rollout

·         Change of administrative processes

·         Use of consultant

What the consultants analyzed, was reasonably accurate and I have acknowledged them to be a significant step that we would need to take in order to become the “One Company” vision that we need. With following these suggestions, we will decrease process delays, reduce clerical tasks, become collaborative amongst various departments, visibility of inventory and control costs, and have integration between legacy systems. Since most of the work will need to be in the Knowledge Transfer sector, we need to focus on which tools will be needed to help logistical challenges, fix our technical infrastructure, training system, and delivery mechanisms.  The ROI expectations also help us develop the difference between the previous implementations and will give us the realistic success quantification. I would like to recommend these findings to be what Bombardier next steps to have and become “One Company” and allow the ERP implementation gain the perfect success that we have waited for.

My apologies for not attending the meeting, but here are my thoughts of what I found to be the strong points of this consulting firm’s findings.

Thank you,

Jim Lozada

Bombardier Senior Manager